Privacy Policy
Effective Date: __________________
Last Updated: __________________
OUR COMMITMENT TO PRIVACY
Akayukthi Nature Cure Centre (“Akayukthi”, “Centre”, “we”, “us” or “our”) respects the privacy and confidentiality of its patients, clients and visitors.
Because our services may involve personal and health-related information, we take particular care in handling information entrusted to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it and how you may contact us regarding your information.
INFORMATION WE COLLECT
Depending on the services you use, we may collect:
Identity and contact information
- Name
- Age/date of birth
- Contact number
- Email address
- Address
- Emergency contact details
Health and treatment information
- Medical history
- Present health information
- Existing conditions
- Allergies
- Medication and supplement information
- Previous treatment and surgical history
- Practitioner assessments
- Treatment notes
- Progress information
- Information necessary to determine treatment suitability and safety
Booking and financial information
- Appointment details
- Programme details
- Billing information
- Payment status
- Transaction references
WHY WE COLLECT INFORMATION
Information may be collected and used to:
- Assess treatment requirements
- Provide consultations and therapies
- Maintain treatment records
- Coordinate patient care
- Manage appointments
- Process payments
- Communicate with patients
- Handle emergencies
- Improve services
- Address complaints and disputes
- Meet legal, regulatory, accounting and administrative requirements
HEALTH INFORMATION
Health information is treated as confidential and is collected only where reasonably necessary for providing or managing care and related services.
Access to such information is restricted to persons who require it for legitimate treatment, administrative, operational, safety or legal purposes.
HOW WE USE INFORMATION
We may use information for purposes reasonably connected with the Centre’s relationship with the patient.
We will not sell patient information to third parties.
WHEN INFORMATION MAY BE SHARED
Information may be shared where reasonably necessary with:
- Authorized practitioners
- Therapists and Centre personnel
- Hospitals or healthcare professionals where referral or emergency care is required
- Payment processors
- Technology and service providers
- Professional advisers
- Government or regulatory authorities where legally required
- Law-enforcement authorities where required or permitted by law
- Persons specifically authorized by the patient
PAYMENT PROCESSING
Payments may be processed through third-party payment gateways, including Razorpay or other providers selected by the Centre.
Where payment information is processed directly by the payment provider, the provider’s own privacy and security policies may apply.
COMMUNICATIONS
We may contact patients using the information they provide for:
- Appointment confirmations
- Treatment-related communication
- Programme information
- Payment matters
- Administrative requirements
- Follow-up communication
- Important Centre notices
DATA SECURITY
We implement reasonable administrative, technical and organizational safeguards appropriate to the nature of the information handled.
These measures are intended to reduce the risk of unauthorized access, loss, misuse, alteration or disclosure.
No electronic storage or transmission system can, however, be guaranteed to be completely secure.
DATA RETENTION
We retain personal, treatment, medical, billing and transaction information for as long as reasonably necessary for:
- Continuity of care
- Treatment documentation
- Legal compliance
- Accounting and financial requirements
- Dispute resolution
- Operational requirements
- Legitimate business purposes
Some records may therefore need to be retained even after treatment has ended.
CORRECTION AND DELETION REQUESTS
Patients may contact Akayukthi regarding requests to access, correct or clarify personal information, subject to applicable law.
Requests for deletion may be subject to legal, medical, accounting, safety and legitimate record-retention requirements.
Where information is required to be retained, it may not be possible to delete it immediately or completely.
CHILDREN AND MINORS
Where treatment or services are provided to a minor, information may be collected from and communicated to a parent, legal guardian or other authorized representative as appropriate and permitted by law.
COOKIES AND WEBSITE INFORMATION
If Akayukthi operates a website or digital platform, information such as IP address, device information, browser information, cookies and website usage information may be collected in accordance with the relevant website settings and applicable law.
THIRD-PARTY SERVICE PROVIDERS
We may engage third-party providers for technology, payment processing, communications, record management and other legitimate operational functions.
Such providers may process information on our behalf and are expected to maintain appropriate safeguards.
DATA BREACHES AND SECURITY INCIDENTS
Where required by applicable law, Akayukthi will take appropriate steps in response to a personal-data security incident, including any legally required notifications.
CHANGES TO THIS POLICY
This Privacy Policy may be updated periodically.
The updated version shall be made available through appropriate Centre communication channels.
CONTACT
For privacy-related questions, requests or concerns:
Akayukthi Nature Cure Centre
Phone: +91 73734 11100
Email: contact@akayukthi.com